Fees

PIN change at ATM

£0.50

It is free to change your PIN within the app

Overseas Transactions

This is what you will be charged for making purchases outside the UK

£0.10 + 2% for EU purchases.
£0.10 + 3% for International purchases

Card replacement fee

If your card is lost or stolen, we charge £10 for a replacement card

£10.00

Balance enquiry

You can find your balance in app or you can ring customer
services free of charge. To find out your balance at an ATM it will cost
you:

£0.50 at ATM

Administration Fees

If you try to make a purchase but your card is declined due to insufficient funds, you will be charged £0.10 for each of those declined transactions

£0.10 Declined Transaction Fee

You will be charged £10.00 for an unpaid direct debit

ATM fee

These are the current costs of withdrawing money from automated
cash dispensers in the UK, EU and internationally

£0.99 per transaction (UK) £1.75 + 2% per transaction (EU) £2.00 + 3% per transaction (International)

Sending and receiving money within the UK

Sending money via Faster Payments (same day)
Sending money via Direct Debit

£0.99 per payment

Free to receive money in pounds

Sending and receiving money outside the UK*

Sending money in pounds regular

£10.00 plus 0.5% of amount sent – per payment

Free to receive money in pounds

*sending money internationally is a feature that is coming soon